For 12 years, as a user experience designer, I have been a member of passionate, dedicated teams taking on the challenge of optimizing complex healthcare processes. I focus on creating a pleasing visual experience, identifying opportunities for efficiency, and producing intuitive user flows. I enjoy visiting hospitals and clinics to observe nurses, physicians, and patients in order to capture the voice of the customer and determine how to integrate user needs and business goals. I value rapid prototyping to test hypotheses and monitoring the success of technology projects with post launch methods such as surveys and analytics.
When I am creating healthcare enterprise software, my audience is already captured: my goal is to fully understand their daily work, the patients and members they are engaging with, and the long term vision of the product owners. I enjoy the challenge of keeping up with the constant changes in technology and evolving work methodologies. I value the relationships and support of many technology networking groups that connect me with similar minds who are passionate about collaboration, creativity, and continuous learning.