12 years experience as a Healthcare UX Designer for enterprise web applications
Utilization and care management workflows for health insurance
Cloud configuration tools for expansion of nationwide health insurance plans
Ambulatory call center patient relationship management system
Requirements ambiguous? Not sure we are solving the right problem? No problem. Working through ambiguity towards clarity, alignment, and delight for business stakeholders and end users is my strength.
Featured Work
Health Insurance
Patient Registration
Key Ingredient
Vote Notes
Health & Wellness
My favorite work samples below include UX artifacts from discovery workshops I designed and facilitated, user flow diagrams for product owners / UX designers / developer alignment, and one page guides for new processes I designed for product teams.
A Smattering of UX Deliverables
Clinical Workflow Diagram
Centene Corporation
App Authentication Process
Bon Secours Mercy Health
KPI Development Exercise
Bon Secours Mercy Health
User Flow
Centene Corporation
Workflow Mapping Exercise
Bon Secours Mercy Health
Product Lifecycle Monitoring
Bon Secours Mercy Health
Discovery Workshop Facilitation
Centene Corporation
Care Management Workflow
Bon Secours Mercy Health
Ethnographic Research
Bon Secours Mercy Health
